Location:

New Delhi, India

Company:

CitizenEarth

Employment Type:

Full time

About CitizenEarth

CitizenEarth is a premium sustainable lifestyle brand born from climate expeditions to Antarctica and the Arctic. Through apparel, accessories, stories, films, and experiences, we exist to rekindle humanity's connection with nature.

Beyond products, CitizenEarth is building a global community of explorers, creators, scientists, artists, entrepreneurs, and changemakers who believe in a more connected relationship between people and the planet.

Role Overview

The Customer & Community Executive will be responsible for creating exceptional experiences across every stage of the CitizenEarth journey — from first interaction to long-term community engagement.

This role combines customer experience, relationship management, operations, events, and community building to ensure every interaction reflects the warmth, thoughtfulness, and premium experience that defines CitizenEarth.





One of the most important responsibilities of this role will be to help build CitizenEarth's global community from the ground up.

You will be responsible for designing, launching, and scaling initiatives that transform customers, supporters, creators, and collaborators into an engaged and connected global community.

We are looking for someone entrepreneurial, creative, and deeply curious about human connection and community building who will act as the bridge between our brand and our community.

Key Responsibilities

1. Customer Experience Management

Manage all customer communication channels including:
- Email
- WhatsApp
- Instagram DMs
- Website chat
- Phone calls
- Deliver timely, thoughtful, and personalized customer support.
- Resolve customer issues efficiently while maintaining a premium brand experience.
- Handle inquiries related to:
- Products
- Sizing
- Materials
- Sustainability credentials
- Shipping and delivery
- Exchanges
- International orders
- Ensure all customer interacti

📌 Customer & Community Executive (New Delhi)
🏢 CitizenEarth
📍 New Delhi