About the role
- A Tools Management Qualified in the Service Tooling & Automation (STA) team is responsible for managing, optimizing, and automating service assurance tooling platforms that support ITIL-based operations and customer service delivery.
- The role sits at the intersection of:
- - Service Operations
- Monitoring & OSS tooling
- Automation & ITOM
- Customer service performance
- Focus is on ensuring tools drive operational efficiency, reliability, and automation-led outcomes
- Provide technical management and operational support for network/service tooling and automation platforms
- Enable end-to-end service assurance through tool integration, analytics, and automation
What you will be doing (Role Accountabilities)
- Support Event management function in Model office
- Take initiative to keep own skills up to date and to maintain an awareness of developments in service assurance tools.
- Possesses strong expertise in BMC Entuity and TSNA
- Expertise on Network Automation tools like NetBrain
- Provide Tools management Support capabilities: -
- Support SYSTEM TOOLING AND AUTOMATION team through tools inputs to: Support scoping and costing of options to resolve business capacity issues.
- Support investigation of service and component capacity issues.
- Carry out impact analysis and risk assessment on RCA for critical events. Support root cause investigations
- Conduct diagnosis in support of Service Desk, Problem management team
- Support problem investigations
- Support development of permanent solution
- Produce housekeeping tasks
- Identify performance issues
- Highlight the automation process gaps and work with CTIO to fix the same.
📌 Tool Management Implementation professional (Gurugram)
🏢 BT Group
📍 Gurugram
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