About VivaMoney
VivaMoney is one of India's leading digital financial platforms, offering a up-to-date and fully digital Line of Credit solution. We are committed to delivering exceptional customer experiences through innovation, operational excellence, and a culture built on ownership, accountability, and continuous growth.
As we continue to expand, we are looking for a detail-oriented and analytical Tele sales Quality Analyst to strengthen our quality assurance function and enhance the performance of our tele sales team.
Key Responsibilities
- Monitor and evaluate tele sales calls for quality and compliance.
- Conduct call audits and provide performance feedback.
- Identify quality gaps and recommend process improvements.
- Prepare quality reports and scorecards.
- Conduct calibration sessions with Team Leads.
- Ensure adherence to company policies and regulatory standards.
- Support coaching and training initiatives to improve team performance.
Eligibility Criteria:
- 2-4 years of experience in Telesales Quality Assurance or a Contact Centre environment.
- Experience in BFSI, Fintech, or NBFC is preferred.
- Strong knowledge of call monitoring and quality standards.
- Good analytical, reporting, and problem-solving skills.
- Proficiency in Microsoft Excel and reporting tools.
- Excellent communication and coaching abilities.
- Detail-oriented with a customer-focused approach.
- Hindi, English along with 1 south language is mandatory.
What We Offer
- Opportunity to work with one of India's fast-growing fintech companies.
- Collaborative and high-performance work environment.
- Career growth and learning opportunities.
- Exposure to innovative digital financial products and industry best practices.
- A culture that values ownership, accountability, and continuous development.