Essential Functions:
- Acting as Salesforce and Power BI system administrator including user access setup & basic training, data integrity, and diagnose and resolve various kinds of issues.
- Provide timely and effective solutions to system/ reporting issues that the sales team experiences and highlight by creating a ‘case’ to be solved
- Provide data and analytical support for various sales activities such as sales forecast & planning, sales booking & commission data, and KPI and related deep dives.
- Conduct business analysis and generate reports per requirements through Salesforce and Power BI.
- Identify and implement opportunities to improve existing processes and procedures.
- Support the execution of monthly Commissions payments for the European Sales region – ie the calculation commissions and bonus payments to sales personnel based on commission plans both in the CRM tool and in Excel spreadsheets where applicable
- Manage Commission ‘splits’ inbox to ensure robust, accurate and effective resolution of problems
- Support the administration of sales and performance data within the CRM system
- Enter or modify Commission rates into CRM system based on the incentive plan
- Set up new sales personnel / teams into CRM system
- Track achievement of commission bonuses and accelerated rates
- Ad hoc support on other commercial finance activities: annual planning & forecasting, cost analysis etc
Knowledge, Skills, and Abilities:
- Significant experience of Salesforce or equivalent CRM system
- Highly proficient in Excel & Power BI
- Strong communication and interaction skills
- Strong attention to detail to produce consistent, high-quality results
- Ability to work under pressure in a fast-paced, dynamic environment
- Ability to work productively in a cross-functional team environment
- Comfortable raising different point of view
- Demonstrated initiative to implement process improvement