Position Sr./Engagement Manager Nature of work Responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices

Position Sr./Engagement Manager
Nature of work Responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.
Role definition
Business Acts as a SPOC between the Customer and Newgen (both delivery and account management teams)
Positioning Newgen’s Product and/or services to the customers.
Identify continuous growth opportunities for new business as per account expansion target.
Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment.
Work with Delivery Head and CRM in reviewing the progress of ongoing implementation,



new business opportunities and the Booking-Billing-Collection figure as per account expansion target.
Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary.
Build proposals for the current opportunities and involve CRM / Business Head, as needed.
Create, review and periodic update of all opportunities at Salesforce.com.
Follow the OEA process and guidelines.
Build relationship with Key Decision Makers as well as Users.
Customer Satisfaction
Manage customer satisfaction and ensure high customer satisfaction.
Ensure for every delivery Client Sign-Off and acceptance are in place
Obtain customer satisfaction feedback post SRS / Functional Spec and UAT for every implementation (new and existing customers, both)
Customer Retention Ensure delivery and demonstrate the value proposition by leveraging industry best practices and thereby retain the account over competition.
Implementation Respo

📌 Engagement Manager (Noida)
🏢 Newgen Software Technologies
📍 Noida