The Role

Your role

As an Account Technical Services professional at Kyndryl, you will support a software-product engineering engagement for a Kyndryl client by acting as a technical interface across customer support, engineering, product, and delivery teams. This role focuses on product-oriented technical service delivery, embedded and cloud-edge software support, issue triage, diagnostic coordination, case lifecycle support, and customer-facing technical enablement within the customer s defined tools, workflows, and governance model.
What you will do
- Support technical case intake, triage, diagnostic data collection, issue reproduction, and resolution planning within customer-defined systems and support workflows.
- Collect, validate, and document logs, configurations, environment details, missing information, reproduction steps, and technical findings needed for customer support and engineering escalation.
- Provide known solutions, documented guidance, standard troubleshooting support, and clear next-step communication aligned to approved customer communication standards.




- Coordinate with Level 1, Level 2, product engineering, DevOps, testing, and platform teams to support issue analysis and escalation.
- Support defect identification and documentation while recognizing that product defect resolution, product code changes, certification determinations, security representations, and compliance commitments remain owned by the customer.
- Contribute to knowledge documentation, troubleshooting playbooks, process improvements, and customer success outcomes for embedded, Linux, cloud-edge, and DevOps-enabled platforms.
Who You Are

Required skills and experience
- 8+ years of experience in Strong troubleshooting experience across software-product support, embedded systems, Linux platforms, real-time systems, or cloud-edge software environments.
- Ability to work with logs, configurations, system diagnostics, reproduction scenarios, customer workplace data, and te

📌 Account Technical Services Professional (Bengaluru)
🏢 Kyndryl
📍 Bengaluru