IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli
Position Role Type:
Hybrid
Who We Are:
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
What You Will Do:
The Customer Data Management Operations Senior Supervisor leads a multidisciplinary team of data analysts and specialists in a dynamic global environment.
This role is accountable for operational excellence, execution of customer data management activities, and 24/7 service continuity while ensuring adherence to data quality and governance standards and developing a high-performing team.
Responsibilities:
- Team Leadership & Operational Management
- Nurture a culture of quality, accountability, agility, and continuous improvement
- Lead a cooperative cross-functional team operating in a 24/7 model
- Set and track performance objectives, manage resources and shift coverage, and foster engagement, capability development, and continuous improvement.
- Develop talent through coaching, performance management, recognition, and development planning to build a high-performing team
- Facilitate regular 1:1s and team meetings to drive alignment, performance, and engagement
- Service Delivery & Data Operations
- Ensure timely and accurate execution of customer data management activ