Job Title: Service Desk Engineer / IT Support Engineer

Experience: 2+ Years
Location: Chennai / Bangalore / Hyderabad
Shift: Rotational (24x7)

Job Description:
We are looking for a Service Desk Engineer to provide Level-1 IT support to end users. The role involves troubleshooting Windows, Office 365, Outlook, Teams, VPN, printers, and basic network issues, managing user accounts in Active Directory, handling service requests through ticketing tools (ServiceNow/Remedy/Jira), and ensuring timely resolution within SLA. Candidates should have positive communication skills, basic networking knowledge (TCP/IP, DNS, DHCP), and an understanding of ITIL processes.

Required Skills:
- Windows 10/11 & Microsoft Office 365
- Active Directory (User Administration)
- Outlook, Teams, VPN & Printer Support
- Basic Networking (TCP/IP, DNS, DHCP)
- ServiceNow / Remedy / Jira
- ITIL knowledge and excellent troubleshooting skills

📌 Service Desk Engineer (Bengaluru)
🏢 Quess
📍 Bengaluru