We are looking for a skilled Support Manager to join our team. The ideal candidate will have excellent problem-solving skills and the ability to work effectively in a fast-paced workplace.

Roles and Responsibility
- Manage and resolve customer complaints professionally and courteously.
- Provide exceptional customer service through various communication channels.
- Collaborate with internal teams to address customer issues and improve overall customer experience.
- Develop and implement process improvements to enhance customer satisfaction.
- Analyze customer feedback to identify trends and areas for improvement.
- Train and guide front-line staff on best practices for customer service.

Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Experience in managing and leading a team of customer-facing staff.
- Knowledge of hotel operations and industry standards.
- Ability to adapt to changing situations and priorities.

CreateJd

📌 Support Manager (Mumbai)
🏢 HotelKey
📍 Mumbai