Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities :

Perform daily maintenance, administration, and troubleshooting on the ServiceNow platform.
- Focus on implementing CSM Modules, configuring Agent workspace and Integrating APIs with third party systems.
- Monitor and ensure system stability and performance.
- Configure and maintain workflows, business rules, UI policies, and UI actions.
- Customize ServiceNow forms and fields based on business needs.
- Provide support and resolution for issues related to ServiceNow.
- Collaborate with stakeholders to improve ITIL processes within ServiceNow.
- Manage ServiceNow upgrades, patches,



and hotfixes.
- Ensure that customizations are compatible with current platform versions.
- Conduct testing and validation of upgrades before deployment.
- Integrate ServiceNow with other tools and systems (e.g., Active Directory, monitoring tools).
- Implement automation processes using workflows, Flow Designer, and Orchestration.
- Generate and maintain dashboards and reports for key stakeholders.
- Provide technical support and training to users of the ServiceNow platform.
- Create and update user documentation and knowledge base articles.

Educational qualification:
- Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience :
- Experience with ServiceNow Orchestration, Virtual Agent, or Service Portal.
- Experience with ServiceNow Flow Designer, Integration Hub, Scripted REST APIs.
- Experience with CSM Modules implementation.

Mandatory/requires Skills

📌 Sr. Software Engineer (Pune)
🏢 Bosch Group
📍 Pune