Job Role: Junior IT Support Technician - Naoero Deployment
Location: Naoero Island
Job Type: Full-Time | On-site

Job Summary:
The Junior IT Support Technician is responsible for the day-to-day technical support, maintenance, and troubleshooting of computer hardware, software, networks, and hospital information systems.

Key Responsibilities :

1. Helpdesk & End-User Support
- Respond to and resolve IT support tickets, calls, and walk-in requests from hospital staff in a timely manner.
- Provide first- and second-level technical support for desktops, laptops, printers, scanners, and mobile devices.
- Troubleshoot software issues (operating systems, Microsoft Office, hospital applications). Set up current user accounts, email accounts, and access permissions in line with hospital policy.
- Train staff on basic use of IT systems and equipment as needed.

2. Hardware & Equipment Maintenance
- Install, configure, and maintain desktop computers, laptops, printers, scanners, CCTV, Biometric and other peripherals.




- Perform routine preventive maintenance on IT equipment across all hospital departments (wards, OPD, laboratory, pharmacy, administration, etc.).
- Manage IT asset inventory, including tracking of equipment location, condition, and warranty status.
- Coordinate repairs with vendors for equipment under warranty or requiring specialized service.

3. Network & Connectivity Support

Monitor and support the hospital's local area network (LAN), wireless network (Wi Fi), and internet connectivity.
- Troubleshoot network connectivity issues for workstations, printers, and networked medical devices.
- Assist with the installation and maintenance of network cabling, switches, and access points.
- Support telephone systems used within the hospital.

4. Other responsibilities
- Apply basic security measures on workstations (antivirus updates, patching, password policies).
- Monitor for and report suspicious activity, security incidents, or data breaches to the IT Manager.
- Coo

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