Key Responsibilities & Duties

1. Operations Management
- Oversee day-to-day restaurant operations, ensuring smooth service during all shifts.
- Ensure opening and closing procedures are followed as per SOP.
- Monitor table turnover, reservation flow, and guest waiting times.
- Coordinate with kitchen, bar, and service teams to ensure seamless service.

2. Guest Service & Experience
- Ensure all guests are welcomed warmly and served professionally.
- Personally handle guest complaints, feedback, and special requests.
- Maintain high standards of service etiquette and grooming among staff.
- Ensure VIPs, in-house guests, and repeat customers receive personalized attention.

3. Staff Management & Leadership
- Recruit, train, schedule, and supervise restaurant staff.
- Conduct daily briefings and shift meetings.
- Monitor staff attendance, discipline, and performance.
- Coach and motivate team members to improve service standards.
- Coordinate with HR for appraisals, leave planning, and disciplinary actions.

4. Food, Beverage & Quality Control




- Ensure food and beverage quality meets company standards.
- Coordinate with the Chef regarding menu execution, portion control, and presentation.
- Ensure menu knowledge among service staff.
- Monitor guest feedback on food quality and service.

5. Inventory, Cost & Revenue Control
- Monitor daily sales, covers, and average check value.
- Control food & beverage costs through proper stock management.
- Ensure correct billing, cash handling, and POS usage.
- Conduct regular stock checks and coordinate with stores and accounts.
- Identify upselling opportunities and promotional strategies.

6. Hygiene, Safety & Compliance
- Ensure compliance with FSSAI, hygiene, and safety standards.
- Maintain cleanliness of dining area, service stations, and restrooms.
- Ensure proper food handling, storage, and waste management.
- Enforce fire safety and emergency procedures.

7. Coordination & Reporting
- Coordinate with kitchen, housekeepin

📌 Restaurant Manager (Thrissur)
🏢 Joys Palace
📍 Thrissur