Description
What We Do

Our Success Guide team delivers scaled, time-bound, topic-based engagements that help customers unlock value quickly and efficiently. Through structured programs and targeted touch points, we guide customers through key milestones — from onboarding and feature adoption to advanced use cases — ensuring they gain measurable business value from Slack at every stage. Our Success Guides are experts at meeting customers where they are, delivering the right content and guidance at the right time, at scale.

What you will be doing
- The Senior Manager, Success Guides will be responsible for leading a team of Success Guides to serve a broad portfolio of customers, ensuring they successfully onboard, adopt, and derive ongoing business value from Slack.
- Focused on your region, you'll develop the strategy and tactics to effectively leverage your team and shared Customer Success capabilities to deliver best-in-class outcomes for customers across segments.
- As a member of our Customer Success leadership team,



you will advocate for your customers by driving alignment across Sales, Customer Success, Services, Renewals, Product Management, Marketing, and Business Operations.
- You will build and develop a high-performing team that lives Slack's values. You will guide customers throughout their journey, establishing solid relationships that help ensure they realize the full value of Slack.
- You will identify and drive key initiatives, processes, tools, and programs to scale our Success Guide motion and support high growth targets.
- As a leader in our Customer Success organization, you will build, coach, and develop a team of Success Guides that embodies Slack's values and culture.
- You will directly influence customer health, retention, and expansion outcomes by developing and executing scalable programs in partnership with Sales leaders, Customer Success, Services, Renewals, Partners, and Product Management.
- You will contribute to Slack's Customer Su

📌 Senior Manager, Success Guide (Hyderabad)
🏢 SalesForce-ad
📍 Hyderabad