Job Description

The Opportunity

We are seeking a Lead Systems Engineer, Microsoft Teams, to join Visa's enterprise-wide subject matter expert (SME) team, accountable for the holistic Microsoft Teams experience across the company. This role is central to defining the strategy, architecture, governance, and operational model for Microsoft Teams, ensuring that the platform delivers seamless collaboration for every Visa employee.

As a Microsoft Teams Lead Systems Engineer, you will own the endtoend deployment, optimization, and evolution of the Teams setting, including meetings, chat, channels, voice, platform integrations, security, device integration, and space booking capabilities.

The ideal candidate has experience serving as a Microsoft Teams subject matter expert within a global enterprise, while operating with a product mentality.

The Work itself
- Serve as one of Visas lead Microsoft Teams experts, owning platform strategy, roadmap, architecture, governance, and daytoday service excellence.
- Design and implement enterprise Teams policies, configuration standards,



lifecycle management processes, and bestpractice governance.
- Optimize the global Teams experience through monitoring, analytics, incident trend analysis, and direct partnership with Microsoft.
- Oversee Teams interoperability across Microsoft 365 services including SharePoint Online, Exchange Online, OneDrive, and other platforms.
- Lead problem management, root cause analysis, and resolution efforts for complex Teams issues.
- Partner with Audiovisual, Unified Communications and Enterprise Broadcast engineering teams, ensuring device integration meets modern collaboration standards.
- Manage guest access, external collaboration, retention, DLP, and compliance capabilities.
- Collaborate across Security, Network Engineering, Infrastructure, and Collaboration platforms.
- Drive adoption and change management planning for new Teams features.
- Maintain platform documentation, operational playb

📌 Lead Systems Engineer, Microsoft Teams (Bengaluru)
🏢 VISA CONSOLIDATED SUPPORT SERVICES (INDIA
📍 Bengaluru