The Associate Operations Specialist – Asset Digital Journeys in the Loan Servicing – Retail Asset Operations department plays a critical role in driving digital transformation across asset operations. This techno-functional role involves leveraging functional expertise to design and implement technology-driven solutions that enhance customer experience and operational efficiency. The incumbent will collaborate with front-end teams such as Business, Collections, and Customer Service to streamline digital loan journeys, EMI collections, and service request management. A solid understanding of the payments ecosystem and stakeholder engagement is essential to accelerate digital adoption.
Key Responsibilities
Primary Responsibilities
- Design and implement digital workflows and systems that connect front-end and back-end operations for seamless execution.
- Collaborate with business partners, OEMs (solution providers), and technology teams to conceptualize and build digital solutions.
- Drive system integrations across multiple applications,
with expertise in API integrations.
- Gather, analyze, and finalize requirements; prepare BRDs; and design solutions for digital product integration.
- Create and review test scenarios and documentation for system enhancements and development projects.
- Conduct thorough testing and monitor testing activities to ensure quality and closure.
- Possess working knowledge of FinnOne or similar loan systems, including LOS (Loan Origination System) and LMS (Loan Management System).
- Manage project deliverables across the lifecycle—conceptualization, scoping, documentation, testing, and final delivery.
- Ensure compliance with regulatory requirements and internal policies.
- Collaborate with internal stakeholders to implement new and existing system requirements.
- Apply industry best practices in asset operations, including EMI presentation, mandate management, file management, and customer lifecycle man
📌 Associate Operations Specialist (Mumbai)
🏢 IDFC FIRST Bank
📍 Mumbai
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