Key Responsibilities

The Banking Product Application Support professional will:
- Provide day-to-day support for banking product applications and related systems
- Monitor application availability, performance, batch jobs, interfaces, and transaction processing
- Investigate, troubleshoot, and resolve application incidents, defects, and user-reported issues
- Perform root cause analysis for recurring production issues and recommend preventive actions
- Work closely with business users, product teams, developers, QA, infrastructure, and vendors to resolve issues
- Support core banking and digital banking products such as:
- internet/mobile banking
- trade finance automation
- regulatory reporting
- Handle production support activities including incident management, problem management, service requests, and change support
- Validate application fixes, patches, and releases before and after deployment
- Support system upgrades, release rollouts, and maintenance activities
- Maintain support documentation, knowledge base articles, SOPs, and issue logs




- Escalate critical incidents within agreed SLAs and ensure timely communication to stakeholders
- Participate in UAT, post-release validation, and production health checks
- Ensure compliance with internal controls, audit requirements, security standards, and banking regulations

Required Qualifications

Candidates should have:
- Bachelors degree in Computer Science, Information Technology, Business Information Systems, or a related field
- Experience in application support, production support, or banking systems support
- Understanding of banking products and processes
- Experience in incident handling, troubleshooting, and service support environments
- Familiarity with SQL for data validation, issue analysis, and reporting
- Basic understanding of APIs, interfaces, batch processing, and system integrations
- Solid analytical, communication, and problem-solving skills
- Ability to work under pressure and manage multip

📌 Walk-in || Banking Product Application Support Analyst (Mumbai)
🏢 Kyzer Software India
📍 Mumbai