Role & responsibilities

The Senior Analyst Collections and Credit is responsible for managing credit risk, driving efficient collections, and ensuring timely order-to-cash execution across a portfolio of clients.

This role includes managing order holds, resolving disputes and deductions, coordinating with cross-functional teams, and supporting timely cash application.

The position ensures timely cash inflow, minimizes bad debts, and supports business growth through sound credit and collections practices.

Credit Risk Management
- Evaluate customer creditworthiness using financial statements, credit reports, and market data.
- Recommend and review credit limits and payment terms.
- Monitor high-risk accounts and escalate potential issues promptly.

Order Management & Hold Resolution
- Manage order holds in a timely manner to ensure minimal impact on business operations and customer experience.
- Review and release holds based on credit policy and risk assessment.
- Collaborate with Sales, Credit, and Operations teams to resolve order-related issues.

Collections Operations




- Conduct collection calls and follow-ups (inbound and outbound) to ensure timely payments.
- Handle customer inbound calls and emails related to billing, payments, and account queries.
- Implement strategies to reduce Days Sales Outstanding (DSO).
- Ensure adherence to collection targets and timeliness of cash inflows.

Dispute & Deduction Management
- Investigate, resolve, and close customer disputes and deductions in coordination with relevant stakeholders.
- Track root causes and drive corrective actions to prevent recurrence.
- Maintain transparent documentation and audit trail for all dispute resolutions.

Cash Application Coordination
- Coordinate with Cash Applications team for unapplied remittances and payment discrepancies.
- Ensure timely resolution of unidentified or misapplied cash.
- Support reconciliation between customer payments and open receivables.

Reporting & Compliance
- Prepare

📌 Sr Analyst (Chennai)
🏢 Lennox India Technology Centre (LITC)
📍 Chennai