Responsibilities
- Monitor and respond to tickets received on the customer support dashboard
- Ensure ticket responses abide by agreed-upon SLAs
- Develop and maintain a repository for most FAQs and implement the same
- Communicate with the team for any bugs and issues identified through tickets received
- Liaise with members from other teams as required towards the resolution of tickets
- Assist operations team with day-to-day or ad hoc tasks, if any
Skills
- Strong and effective communication skills in English (conversational and written) to respond to clients and customers and to draft easy-to-follow solutions
- Valuable problem-solving skills to handle customer/client complaints and solve related issues
- Effective multi-tasking ability to handle customer support and assist with operational activities
- Possess conflict resolution skills to effectively handle escalations from clients and customers
- Effective time management skills to prioritize tasks, stay organized and meet deadlines
- Proficient knowledge in MS-Word, MS-Excel
📌 Customer Support Executive (Hyderabad)
🏢 Digile
📍 Hyderabad
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