Job description

Company and benefits

Job ID

SRDAT019370

Employment Type

Regular

Work Style

on-site

Location

Pune City,India

Role

Sr Data Scientist

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Role

We’re looking for a Lead Data Scientist to help transform customer contact data into explicit, actionable insights that reduce customer pain, improve experience, and inform product and operational priorities.

In this role,



you’ll lead the development of a Customer Pain Index and related analytics that explain why customers are contacting us, what issues hurt most, and where to focus to reduce volume and effort. You’ll also leverage these insights to build a Predictive Escalation Model that identifies issues and accounts at risk of escalation before they occur. You’ll work closely with CX, Product, and Engineering partners to turn insight into action.

This is a hands‑on senior IC role with strong ownership and influence, focused on delivering practical, business‑impacting analytics rather than pure research.

________________________________________

What You’ll Do
- Lead development of customer contact and pain based analytics (dashboards, models, deep dive insights)
- Identify top drivers of customer contacts, repeat issues, escalations, and effort
- Build and evolve a Predictive Escalation Model using contact patterns, resolution signal

📌 Sr Data Scientist (Pune)
🏢 Ukg
📍 Pune