Work Model:
- First 6 months:
5 days of work from the office
- Post 6 months:
Hybrid (3 days Work From Office + 2 days Work From Home)
We are hiring an
ERP Support Analyst
to support and maintain business-critical ERP applications. The role involves providing day-to-day application support, troubleshooting user issues, resolving tickets, working with databases for data validation/reporting, and ensuring smooth system operations.
Key Responsibilities:
- Provide L1/L2 support for ERP applications and business users.
- Investigate, troubleshoot, and resolve application issues within defined SLAs.
- Analyze and validate data using
SQL/SQL Server
queries.
- Generate and maintain operational and business reports.
- Coordinate with internal teams and vendors for issue resolution and system enhancements.
- Support UAT, system upgrades, deployments, and change requests.
- Document issues, solutions, and support processes.
- Assist with user training and process improvements.to resolve issues and implement
Required Skills:
- Experience in
ERP/Application Support.
- Strong hands-on experience with
SQL/SQL Server.
- Experience in ticket handling, incident management, and user support.
- Good analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Valuable to Have:
- Exposure to
Power BI
or other reporting/BI tools.
- Experience with reporting, dashboards, and data analysis.
- Knowledge of invoicing, procurement, supply chain, finance, or logistics processes.