Greetings from ZF Group,

Hiring for Service Desk Lead ZF India Pvt Ltd- Chennai- location

Experience: 6-10 Yrs

Work Location: Chennai (Porur)

Shift timings: 24*7

Working mode: Hybrid (3days WFO in a week)

About company:
- ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.
- ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control.
- Integrated Safety, Automated Driving, and Electric Mobility.
- ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing secure mobility.
- ZF reported sales of €41.4 billion in fiscal 2024 With 161,631 employees worldwide and our impact is truly global 270 locations in 42 countries.

Job Description:

As the position is part of 24/7 support team,



flexibility in shifts is mandatory (Rotational night shifts).

MAIN RESPONSIBILITIES:
- Incidents treatment of external Transics Customers via Mail / Phone in English.
- Focus on Transics Software Support.
- Determine which incoming Tickets will be treated taking into account the knowledge level, set priorities as per the Matix and the predefined ‘First Response Time’.
- Treat and analyze the assigned Tickets in order to provide a solution to the external client by e-mail or phone as soon as possible.
- Record and document the analyses and provided solutions in the Ticketing system.
- Communicate structural and frequent Tickets to the Service Level Coordinator.
- Escalate advanced Tickets to Quality Control.
- Stay informed of evolutions on job-related expertise through training, procedures, guides and courses offered by the organization and engage in assigned skill groups.

Remarks:
- It is not a pr

📌 Hiring For Service Desk Lead ZF India Pvt Ltd- Chennai- location
🏢 ZF
📍 Chennai