Job description:

Job Title: System administrator (0.6–1 Year Experience)

We are looking for a proactive and customer-focused IT Operations Engineer / System administrator with 6 months to 1 year of experience in IT Infrastructure, Technical Support, or Managed IT Services. The ideal candidate should have hands-on experience supporting Windows environments, handling client tickets, troubleshooting technical issues, and working with remote monitoring and management (RMM) tools.

This role offers exposure to Cloud Infrastructure, Virtualization, Windows Servers, Networking, and Production Environments, while working closely with international clients.

Key Responsibilities
- Provide Level 1 and Level 2 technical support for international clients through phone, email, and remote sessions.
- Monitor, troubleshoot, and resolve incidents related to Windows servers, desktops, networks, and applications.
- Manage and resolve support requests through ticketing systems while meeting defined SLAs.
- Perform remote administration, maintenance,



and troubleshooting of client systems using RMM tools.
- Handle user account management, system configuration, software installation, and routine maintenance.
- Support Microsoft Windows Server, Active Directory, Office 365, and related Microsoft technologies.
- Monitor system health, backups, antivirus, and security alerts, and escalate issues when required.
- Assist in server maintenance, patch management, and system updates.
- Support virtualization platforms such as VMware or Hyper-V.
- Document troubleshooting steps, resolutions, and technical procedures.
- Coordinate with internal teams to ensure timely issue resolution and high customer satisfaction.
- Follow ITIL best practices and maintain SLA compliance.

Required Skills
- 6 months to 1 year of experience in IT Operations, Technical Support, Help Desk, or MSP workplace.
- Hands-on experience with Kaseya or any Remote Monitoring & Management (RMM) tools such as ConnectWise Aut

📌 System administrator (Sahibzada Ajit Singh Nagar)
🏢 ITech_Serv
📍 Sahibzada Ajit Singh Nagar