PACCAR India is seeking an inspiring, energetic leader for our rapidly growing customer experience department. The Vehicle Support Centre Specialist (Vehicle Technical Support Analyst) provides first-line technical assistance to PACCAR dealership technicians, specializing in PACCAR Engines, Aftertreatment systems, and Chassis electrical components. The role delivers accurate and timely support, communicates technical information across PACCAR divisions, and serves as the primary dealer contact to ensure maximum customer uptime.

PACCAR Parts

PACCAR Parts operates a network of parts distribution centres offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centres operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.

Key Responsibilities:
- Deliver Tier 1 Technical Support to dealer technicians over web or call by:
- Diagnosing customer concerns, reviewing troubleshooting results, and providing timely,



accurate assistance through the internal case management tool TCS 365.
- Follow-up and monitor repair progress to ensure maximum uptime and quick return of trucks to service.
- Provide Software Support for engine applications and select chassis applications requiring special approvals or additional research, ensuring dealer technicians receive accurate guidance.
- Collaborate on Cross-Functional Projects, including service tools and documentation, product quality initiatives, and Voice of Customer.
- Escalate complex vehicle issues to technical lead, tier 2 and 3 Field support teams, and leadership teams as appropriate.
- Attain and maintain all PACCAR Engine Certifications and stay current on industry systems and technologies.
- Participate in special projects and continuous improvement initiatives.

Knowledge & Skills REQUIRED:
- Education Requirements:
- Bachelors degree in Mechanical or Au

📌 Vehicle Support Centre (Pune)
🏢 PACCAR
📍 Pune