The Fulfilment Team Lead owns end-to-end field operations and inventory management for the region. This is a critical, centrally-managing role responsible for fulfilment accuracy, inventory integrity, operational efficiency and scalability — building, optimizing and solving operational challenges in real time, while leading a distributed team of Field Officers (FOs).
Key Roles & Responsibilities
● Patient Onboarding & Offboarding: Ensure timely and accurate onboarding of recent patients onto the Vigo service, and smooth, complete offboarding at service closure.
● Device Collection & Maintenance: Track, collect and maintain all devices issued to Field Officers — ensuring 100% availability, functional condition and timely retrieval on exit/reassignment.
● Cash Collection & Submission: Ensure timely collection and submission of all cash handled by FOs in the course of service, with proactive reconciliation and zero leakage.
● Inventory Management: Maintain inventory accuracy for consumables/kits through audits, reconciliation and demand forecasting.
● Process Optimization: Identify bottlenecks, build scalable SOPs and drive cost & turnaround-time efficiency across the phlebo-to-rider handoff.
● Team Leadership, Training & Attrition Management: Recruit, train and roster; drive a high-performance, accountable team culture and actively manage FO attrition.
● Problem Solving: Resolve operational issues quickly — missed/delayed visits, device or cash discrepancies — taking full ownership of cross-functional challenges.
● Tech & Systems: Improve automation, tracking and use data to drive decisions across Fulfilment workflows.
● Cross-Functional Collaboration: Coordinate proactively with Sales, Tech, Support and Operations to ensure smooth execution and no service delays.
● Daily Reporting: Share an accurate daily service-delivery report (completed / pending / delayed visits) without fail, flagging any deviation from plan.
● Early Risk Escalation: Proa
📌 Fulfillment lead (Rangareddy)
🏢 Vigocare Private
📍 Rangareddy
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