Role & responsibilities

KPI Framework Design
- Partner with functional teams to define, refine, and standardize KPIs aligned to operational activities and process taxonomy.
- Ensure KPIs are actionable, measurable, and valuable for performance monitoring (e.g., timeliness, completeness, accuracy).
- Support documentation of metric definitions, thresholds, and ownership across teams.
- Work with stakeholders to prioritize metrics for dashboard integration and automation.

Program Management
- Coordinate rollout of the KPI / KRI framework across multiple teams and workstreams.
- Track progress of KPI onboarding, including data availability, system integration, and dashboard updates.
- Maintain the overall implementation roadmap and milestone tracking.

Governance & Performance Management
- Support development and execution of the performance governance model.
- Monitor performance trends and identify operational hotspots from dashboard insights.
- Coordinate with teams to investigate issues, track remediation actions, and monitor outcomes.




- Prepare performance summaries and governance updates for leadership forums.

Dashboard & Data Enablement
- Work with technology and data teams to support integration of operational data into the performance dashboard (Sigma).
- Ensure data captured supports scalable reporting and consistent measurement across teams.

Assist with identifying opportunities for automation of performance reporting

Preferred candidate profile
- ~7+ years of experience in operations, transformation, performance management, or program management.
- Experience working with KPIs, operational metrics, or performance reporting frameworks.
- Solid stakeholder management skills with the ability to work across multiple operational teams.
- Ability to translate operational processes into structured metrics and governance models.

Experience working with data dashboards or reporting tools is preferred.

📌 Performance Management (Bengaluru)
🏢 Pricewater House Coopers Service Delivery Center Bangalore
📍 Bengaluru