Job Requirements
About the Role

The
Regional Branch Control Manager
plays a critical role within the
Retail Liabilities
function, overseeing the operational integrity and compliance of branches across a designated region. The incumbent is responsible for ensuring branch readiness, supporting current branch launches, conducting audits, and managing statutory and internal reporting. This role serves as a key liaison between regional branches and the central Branch Control Unit (BCU), ensuring alignment with internal standards and regulatory requirements.

Branch Operations Oversight
- Ensure smooth functioning of all branches in the region.
- Monitor adherence to standard operating procedures (SOPs).
- Conduct periodic audits and surprise checks.
- Ensure timely resolution of operational issues.

Compliance & Risk Management
- Ensure branches comply with internal policies and regulatory guidelines (RBI, SEBI, etc.).
- Identify and mitigate operational risks.
- Monitor fraud indicators and initiate investigations where necessary.
- Coordinate with Risk Control Units (RCU)



for fraud prevention and detection.

Process Improvement & Standardization
- Drive process optimization across branches.
- Implement best practices for customer service and operational efficiency.
- Standardize documentation and workflows to reduce errors and improve turnaround time.

MIS & Reporting
- Maintain and analyse Management Information Systems (MIS) for operational metrics.
- Prepare reports for senior management on branch performance, compliance status, and risk indicators.
- Track KPIs such as transaction accuracy, audit scores, and complaint resolution timelines.

Staff Training & Development
- Train branch staff on compliance, operational procedures, and risk awareness.
- Conduct refresher courses and workshops.
- Ensure staff are updated on regulatory changes and internal policies.

What We Are Looking For

Education
- Graduate – Any discipline
- Postgraduate – Preferred, any discipline

E

📌 Regional Branch Control Manager (Bhopal)
🏢 IDFC FIRST Bank
📍 Bhopal