We are looking for a highly skilled and experienced Technical Support professional to join our team at Softbiz Solutions Pvt Ltd. The ideal candidate will have excellent technical skills and the ability to provide top-notch support to our clients.

Roles and Responsibility
- Provide timely and effective technical support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues related to software applications.
- Collaborate with internal teams to identify and implement solutions for customer requests and problems.
- Develop and maintain comprehensive knowledge of our products and services.
- Create and maintain technical documentation and training materials.




- Participate in ongoing training and professional development to stay current with industry trends and best practices.

Job Requirements
- Strong understanding of software applications and technical support principles.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Robust analytical and troubleshooting skills.
- Experience with customer relationship management software and ticketing systems.
- Ability to collaborate with cross-functional teams to achieve common goals.

CreateJd

📌 Technical Support (Hyderabad)
🏢 Softbiz Solutions
📍 Hyderabad