Job Summary

The Developer Analyst Lead role collaborates with development, infrastructure and architecture teams to build and maintain technology solutions. They are responsible for updates to applications / technology platforms, setting up monitoring, responding to issues, troubleshooting and general maintenance of the systems.
They will partner with the team manager on contributing to and implementing the business strategy chosen for the team. They will demonstrate ownership of a high number of strategic tasks for the team.
They will act as the liaison for various IT (Information Technology) infrastructure, security, and development teams. Also responsible for addressing any requests, inquiries, and escalations from customers, help desk, or business partners.

Job Description

MAJOR RESPONSIBILITIES

System Development and Administration:
- Collaborate with IT development, architecture and infrastructure teams to build, refine, test, secure, and debug system capabilities as needed.




- Focus on building partnerships with cross division teams to promote collaboration and build effective solutions that span across multiple business units.
- Author and maintain technical documentation (such as workflow charts and diagrams, and system specifications).
- Observe the team’s delivery workflow and suggest changes in process/tooling to gain efficiencies.
- Support one or more business applications as needed by the team.

Monitoring & Support:
- Collaborate with infrastructure and application development teams to design an effective system monitoring & alerting plan.
- Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them.
- Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk.
- Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests.
- Conduct root-cause analysis for system related incidents.

📌 Team Lead (Pune)
🏢 LP to Medline
📍 Pune