Job Purpose

The PMO/Business Analyst will support the development and enhancement of the Engineering CRMour internal one stop platform for employees. The purpose of this role is to assist in requirement gathering, documentation, project coordination, and cross department engagement to ensure smooth delivery of CRM modules. The role focuses on understanding business needs, converting them into structured requirements, and helping the product team execute releases effectively.

Duties and Responsibilities

1. Requirement Gathering Coordination
- Interact with teams across departments to understand routine process needs and improvement opportunities.
- Assist in conducting interviews, requirement workshops, and process mapping sessions.
- Document business requirements, user stories, and acceptance criteria in explicit, structured formats.
- Maintain requirement logs, change requests, and follow-up trackers.2. Product Support Feature Analysis
- Work closely with the Senior BA/PMO to conceptualize and refine new features.
- Conduct research, benchmarking,



and analysis to support feature ideation.
- Prepare basic wireframes, process flows, and draft user journeys (if required).3. Project Coordination Delivery Support
- Track project timelines, action items, and deliverables.
- Coordinate with development, QA, UI/UX, and business teams for feature updates and clarifications.
- Assist in sprint ceremonies such as planning, retros, and backlog refinement.
- Maintain dashboards, status reports, and execution trackers.4. Documentation Process Support
- Prepare BRDs, FRDs, release notes, and version update documentation.
- Maintain SOPs, training content, and internal wikis for CRM modules.
- Ensure documentation accuracy and alignment with actual workflows.5. Testing Support User Training
- Support QA and UAT cycles by validating features against requirements.
- Collect feedback from users after rollout and prepare issue/feedback logs.
- Assist in conducting user demos, trainin

📌 Project Associate (Pune)
🏢 Bajaj Finance
📍 Pune