Service Desk Analyst 2 (Nellore)

Service Desk Analyst 2 (Nellore)

13 Aug
|
Progressive Techserve
|
Nellore

13 Aug

Progressive Techserve

Nellore

1.Serve as the first point of contact for IT support requests via phone, email, chat, or ticketing systems.

2.Log, track, prioritize, and resolve incidents and service requests.

Diagnose and troubleshoot hardware, software, operating system, and network issues.

3.Escalate unresolved issues to appropriate support teams when necessary.

4.Follow up with users to ensure issues are resolved satisfactorily.

Maintain accurate records of incidents, resolutions, and support activities.

5.Assist with user account management, password resets, and access requests.

6.Support desktop, laptop, mobile device, printer, and peripheral troubleshooting.

7.Contribute to knowledge base articles and documentation.

8.Adhere to ITIL processes, company policies, and security standards.

📌 Service Desk Analyst 2 (Nellore)
🏢 Progressive Techserve
📍 Nellore

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