We're looking for a Product Support Specialist to join a growing SaaS team focused on customer onboarding and professional services automation. In this role, you'll be the front line for customers — helping them navigate the product, resolving issues, and making sure every interaction leaves them more confident and satisfied.
What You'll Do
- Receive and triage incoming support cases across email, phone, and web
- Provide product support to clients on technical and operational aspects of the platform — including troubleshooting, feature education, and guidance on integrations (e.g., Salesforce, Jira)
- Collaborate with and escalate issues to other members of the Product Support team as needed
- Deliver a consistent, responsive, and satisfying customer experience at every touchpoint
- Track and report key metrics/data points to support customer satisfaction analysis
- Train customers on platform basics and provide ongoing guidance through implementation and go-live
You Should Apply If You Have
- 2–4 years of experience in a Product Support role
- Strong verbal and written communication skills
- A tech-savvy, customer-first mindset with genuine enthusiasm for building customer loyalty
- Excellent organizational skills, a diligent working style, and strong attention to detail
- Excellent customer service and interpersonal skills
- Openness to working US shift hours
Work Setup & Advantages
- Office-based, 5 days a week, with flexibility around working hours
- Cab facility provided
- Shift allowance provided
📌 Product Specialist (Chennai)
🏢 HyreSnap
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.