Are you passionate about service excellence Would you love to work for a global organization that is doing more valuable for people and planet

IFF is a global leader in flavors, fragrances, food ingredients and health biosciences, we deliver sustainable innovations that elevate everyday products.

Global Business Services: Delivering streamlined, scalable support enhancing efficiency, compliance and service excellence across the company.

The role is based in Sri city , India. Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration

Where Youll Make a Difference
- Manage end-to-end Order to Cash (OTC) operations, ensuring seamless order processing and customer satisfaction.
- Act as a key liaison between customers, sales teams, and internal stakeholders to deliver exceptional service.
- Drive operational excellence by ensuring timely order fulfillment, invoicing, dispatch coordination, and issue resolution.




- Support business growth through effective customer relationship management and proactive problem-solving.
- Contribute to continuous process improvement while maintaining SLA adherence and process compliance.
- What Makes You the Right Fit
- Bachelors degree in Business, Commerce, Supply Chain, or a related field.
- Proven experience in Order Management, Customer Service, OTC, or Supply Chain operations .
- Robust understanding of the complete OTC cycle, including:
- Order Processing
- Invoicing Billing
- Dispatch Coordination
- Customer Query Resolution
- Returns Claims Management
- Hands-on experience working with SAP (SD/MM modules preferred) .
- Advanced Excel skills with expertise in:
- VLOOKUP/XLOOKUP
- HLOOKUP
- INDEX-MATCH
- Pivot Tables
- MIS Reporting
- Data Reconciliation Analysis
- Strong communication, stakeholder management, and customer handling skills.
- Ability to work in a fast-paced environment while meeting SLA commitments.

How Would You Stand Out
- Experie

📌 Executive - Customer Service Representative (Chennai)
🏢 International Flavors & Fragrances (IFF)
📍 Chennai