About Customs Brokage And Compliance
DHL Global Forwarding CBC team oversees shipments complying with the relevant customs laws and regulations, facilitating the smooth movement of goods across borders. Collaborating with AFR and OFR teams, custom department officials, and other external stakeholders for maintaining efficiency and compliant customs processes.

Job Summary
The Manager – CBC Operations is responsible for leading and optimizing both Back Office and Field Operations within Customs Brokerage & Compliance. The role oversees customs clearance, documentation, customer service, compliance, field execution, stakeholder management, and operational excellence across the customs clearance lifecycle.

The incumbent will ensure regulatory compliance, productive resource utilization, seamless coordination between field and back-office teams, timely shipment processing, and exceptional customer service. The role also involves driving productivity, monitoring performance metrics, strengthening relationships with customers and customs authorities,



and leading a high-performing team to achieve business objectives.

Key Responsibilities
Operational Excellence
- Lead and manage end-to-end CBC operations, including both Back Office and Field Operations activities.
- Ensure all customs clearance activities comply with applicable customs regulations, company policies, and internal procedures.
- Oversee customs documentation, data entry, document uploads, shipment processing, and milestone management in CW1.
- Manage large volumes of customs files while maintaining high standards of quality, accuracy, and compliance.
- Coordinate shipment planning and clearance activities with operations teams to ensure timely cargo movement and delivery.
- Monitor operational performance through KPIs, productivity metrics, and station performance dashboards.
- Ensure the effective implementation of the "One File, One Owner" (1F1O) methodology.
- Supervise customs clearance processes, includi

📌 Manager – CBC (Ahmedabad)
🏢 DHL Global Forwarding
📍 Ahmedabad