SLS Analyst

Location:The role will be a hybrid position located in India.

About the role

We are seeking an Analyst who will be supporting Insights Consultants who own the delivery for a strategic Microsoft License Desk project for a large global client with key Stakeholders in the US and in the Netherlands. You will be accountable to meet defined outcomes and will be responsible for a high-quality end user experience. In your role you combine strong customer service skills and your experience and/or interest in IT with a keen desire to advance customer operations to drive innovation and efficiency.

As a SLS Analyst you will:
- Service Desk activities such as providing on-demand advice and guidance for all client's licensing, administration and purchasing questions. This may be through online service management portals, Microsoft Teams or email in response to requests and queries submitted by Insights client.
- Manage the workflow of the service desk, including tracking,



and management of responses through to completion, and escalate to more senior teammates as appropriate.
- Managing multiple concurrent tasks: tracking progress against deadlines and expectations, working with your colleagues to understand anomalies, overcome conflicts or issues.
- Functional management of clients Microsoft license management tooling.

What were looking for
- Proven experience working with large enterprise clients, with a focus on Service Desk activities.
- Solid attention to detail to process contract and purchase data records, identify errors and inconsistencies in data, combined with analytical skills for interpreting data trends and problem-solving abilities to address issues
- Hands-on, practical experience with data management, configuration understanding, and leveraging data management tooling functionalities.

📌 SLS Analyst (Gurugram)
🏢 Insight Direct India
📍 Gurugram