Job Description:

Key Responsibilities

1. *Respond to Customer Queries*: Handle customer inquiries via phone, providing timely and accurate solutions to their problems.

2. *Resolve Customer Complaints*: Address customer complaints in a professional and courteous manner, resolving issues promptly and fairly.

3. *Provide Product/Service Information*: Educate customers on product features, advantages, and usage, promoting sales and customer satisfaction.

4. *Troubleshoot Issues*: Identify and troubleshoot customer issues, escalating complex problems to senior team members or relevant departments.

5. *Maintain Customer Records*: Update customer records and databases with accurate information, ensuring seamless communication and issue resolution.

6. *Meet Performance Targets*: Achieve performance targets, such as first-call resolution, customer satisfaction, and response time.

7. *Collaborate with Teams*: Work closely with cross-functional teams, including sales, marketing, and operations,



to ensure customer needs are met.

Skills and Qualifications

1. *Excellent Communication Skills*: Verbal and written communication skills, with the ability to articulate complex information clearly.

2. *Customer Service Skills*: Proven customer service experience, with a strong focus on customer satisfaction and issue resolution.

3. *Problem-Solving Skills*: Ability to analyze problems, identify solutions, and implement corrective actions.

4. *Time Management Skills*: Ability to manage time effectively, prioritizing tasks and meeting deadlines.

5. *Technical Skills*: Proficiency in CRM software, Microsoft Office, and other relevant tools.

6. *Education*: Any graduate/ (e.g., customer service, communications) preferred.

Please send Resumes to the below mail id

[email protected]

📌 Walk-in || Customer Care Executive (Pune)
🏢 Firstcry.com
📍 Pune