PermanentCompaniesRole & responsibilities
- 7 +of experience with Microsoft Dynamics 365, especially in Customer Service module.
- Experience with any contact center integration from Microsoft D365 customer service
- Experience with campaign management set up/development.
- Expertise in application architecture, design, and configuration in D365.
- Strong knowledge of Dataverse data model, entity relationships, and their integration with UI and business workflows.
- Hands-on experience with Dynamics 365 customizations, Knowledge on integration Power Platform (Power Apps, Power Automate), C#, .NET, JavaScript, and D365 SDK.
- Proficient in enforcing technical standards.
- Proven capability in estimating technical efforts and solution sizing.
- Strong experience in client interactions, requirement discussions, technical presentations, and solution walkthroughs.
- Hands on experience with code repositories like GIT/TFS, ticking systems like JIRA