Industry: Hospitality / Homestay

Employment Type: Full-time

Work Location: Kaushambi, near Anand Vihar ISBT, Delhi NCR

Monthly Salary: ₹15,000–₹20,000, based on experience and suitability

About the Role

We are looking for a polite, responsible, and guest-focused Front Office and Guest Service Executive to manage reservations, guest communication, check-ins, payments, records, and day-to-day front-office coordination at our homestay.

The successful candidate should be comfortable communicating with guests in English and Hindi and should have basic computer, email, smartphone, and record-keeping skills.

Key Responsibilities

Reservations and Booking Management

• Respond to booking enquiries received through telephone, email, WhatsApp, and online travel platforms.

• Create, confirm, modify, and cancel reservations accurately.

• Maintain updated booking calendars and room-availability records.

• Record guest details, stay dates, room allocation, rates, and payment status.

• Coordinate with guests before arrival and provide check-in instructions when required.





• Monitor online booking platforms and promptly respond to guest messages and enquiries.

Guest Reception and Support

• Welcome guests and manage smooth check-in and check-out procedures.

• Verify booking and identification details in accordance with applicable requirements.

• Explain property rules, available facilities, check-out timings, and other relevant information.

• Assist guests with local travel information, nearby services, restaurants, transport, and basic requirements.

• Handle guest questions, service requests, and complaints politely and professionally.

• Escalate responsible guest concerns to management when necessary.

Payment and Financial Record-Keeping

• Collect room payments, security deposits, and other applicable charges.

• Issue or maintain payment acknowledgements and booking records.

• Record payments received through cash, UPI, bank transfer, card, and online booking pla

📌 Front Office and Guest Service Executive (Ghaziabad)
🏢 zenith suites
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