Your role
- To be responsible for the execution of regional strategy pertaining to CTS
- Process and audit orders for accuracy from customers via C4C, CPQ, & One Portal/Shop online - enter SAP.
- Process credits / returns, issue RMAs, and post ship billings.
- Coordinate shipment issues with the warehouse and channel partners.
- Respond to customer inquiries such as delivery dates, pricing, shipment tracking, product specifications and performance, competitor crossover, and providing overall assistance necessary to ensure customer satisfaction.
- Actively engage in planned prospecting activities geared at increasing the customer base, and continually increase market share.
- Provide feedback on channel partner / customer reaction to management.
- Work closely with the IMA & CX team and sales team to identify target customer profiles and work to identify targets, engage to drive demand, and enhance pipeline activity to support the company’s overall growth objectives.
- Utilize C4C /CPQ software to track and measure all sales activity.




- Identify discrepancies within channel partner classifications for discounts as well as pricing.
- Propose suggestions to improve the efficiency of and workplace in the Customer Care Department.
- Other Duties as Assigned as per CSO Process Document.
- S2M orders booking and execution with close monitoring.
- Monitoring of dealer’s credit limit and overdue with a proper collection plan.
- Sales invoices submission on customers portal and sharing the information from order booking to collection.

Customer Relationship
- Collect customer feedback on service (direct, indirect, and dealers)
- Analyse escalated customer-related problems and work with service to resolve them.
- Analyse factors causing dissatisfaction among customers.
- Review measures and take corrective action in coordination with Zonal Manager/ reporting manager.
- Seek support where required to enhance Customer Satisfaction IN ORDER TO enhance customer satisfaction.
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📌 CSO- Customer Support Officer (Ahmedabad)
🏢 Atlas Copco Group
📍 Ahmedabad