TSE Lead (Technical Support Engineering Lead) — Cloudify About Cloudify & Lighthouse Cloudify builds Lighthouse — a SaaS webhook delivery and workflow automation platform that connects the tools businesses already use: HubSpot, Shopify, Xero, QuickBooks, Microsoft Business Central, and 60+ others. Here's the simplest way to think about what it does: when a deal closes in HubSpot, Lighthouse can automatically create an invoice in Xero. When a shipment date changes in Business Central, Lighthouse updates the HubSpot deal. When a Shopify order is placed, Lighthouse syncs it to an accounting system. Customers point their third-party services at Lighthouse trigger URLs; Lighthouse handles the routing, filtering, payload transformation, retries, and delivery — reliably, at scale. The engineering team is organized into three squads: Platform Squad — core infrastructure, the Lighthouse platform itself, and AI tooling Apps Squad — the marketplace of pre-built integration apps (HubSpot ↔ Xero, Shopify ↔ QuickBooks, etc.) Custom Squad — bespoke client-specific integration builds (e.g.



HubSpot ↔ Microsoft Business Central for individual enterprise clients. All squads deploy serverless workloads on AWS (Lambda, SQS, API Gateway) using SST. Every workflow execution is logged step-by-step inside Lighthouse, giving you full visibility into exactly what happened, when, and why. The Role We're hiring a TSE Lead to own the technical support layer between our Customer Success team and our engineering squads. This is a hands-on, IC-lead role. You are the person who reads the logs, reproduces the bug, runs the query, and either fixes it yourself or writes the bug ticket so precisely that a developer can action it without a single follow-up question. You sit between two worlds: customer-facing enough to work with CS and communicate clearly with non-technical stakeholders, and technical enough to navigate AWS CloudWatch logs, inspect webhook payloads, and query a MySQL database to understa

📌 IT Technical Support Engineer (India)
🏢 Cloudify Solutions
📍 India