Description
About Alvarez & Marsal
Alvarez & Marsal (A&M;) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The team-oriented environment and engaging work—guided by A&M;'s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity - are why our people love working at A&M.;

The Team
The Software Request Intake Analyst is the first point of contact for all enterprise software requests. This role is responsible for validating submissions, checking requests against the approved software catalogue, and routing requests to the appropriate review streams. The Intake Analyst plays a key operational role in ensuring high quality intake, accurate data, and smooth throughput into the software review process.

How You Will Contribute




- Software Request Intake & Validation:
- Validate incoming software requests for completeness, accuracy, and appropriate business justification.
- Check requests against the approved software catalogue and identify existing approved alternatives where applicable.
- Ensure requests are correctly categorised, prioritised, and documented at intake.
- Workflow Routing & Requestor Coordination:
- Route software requests to the appropriate review streams, including compliance, legal, licensing, or packaging teams.
- Communicate clearly with requestors regarding missing information, clarifications, or next steps.
- Support effective hand-offs to downstream teams to minimise delays and rework.
- Operational Monitoring & Insight:
- Maintain defined intake SLAs and monitor queue health to support consistent throughput.
- Identify trends in request volumes, commonly requested tools, or recurring issues to inform software catalogue u

📌 Analyst, Software Request Intake (Gurugram)
🏢 Alvarez & Marsal
📍 Gurugram