Job Requirements
Job Description: Banker-Customer Experience at IDFC FIRST Bank
Company Overview:
IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative and customer-centric financial solutions. With a strong focus on digital banking and a wide range of products and services, we strive to make banking convenient, efficient, and enjoyable for our customers.
Additional Parameters:
- Excellent communication and interpersonal skills
- Solid customer service orientation
- Ability to work in a rapid-paced and dynamic environment
- Knowledge of banking products and services
- Proficient in using technology and digital platforms
- Sales and target-driven mindset
- Team player with a positive attitude
- Willingness to work flexible hours, including weekends and holidays
Job Summary:
As a Banker-Customer Experience at IDFC FIRST Bank,
you will be responsible for providing exceptional customer service and ensuring a seamless banking experience for our customers. You will be a part of the Retail Banking team, specifically in the Branch Banking department, and will be based at our Mumbai branch.
Key Responsibilities:
- Greet and assist customers in a friendly and professional manner
- Understand and address customer needs, queries, and complaints promptly and effectively
- Educate customers about our products and services and assist them in choosing the right solutions for their financial needs
- Process various banking transactions accurately and efficiently
- Promote and cross-sell banking products and services to meet individual and team targets
- Maintain a thorough knowledge of banking policies, procedures, and regulations
- Collaborate with team members to achieve branch and bank-wide goals
- Stay updated with industry trends and changes in banking techno
📌 Banker-Customer Experience (Mumbai)
🏢 IDFC FIRST Bank
📍 Mumbai
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