Ways of working :
Hybrid– Employees will come to the office thrice a week at their base location (Bangalore) and work remotely for the remaining days.
About the Company
Swiggy is a leading food delivery platform in India, committed to providing a seamless and delightful experience for its customers. Our mission is to connect people with great food and create a vibrant food marketplace. We foster a culture of innovation, collaboration, and inclusivity, where every team member is empowered to contribute to our growth and success.
Roles & responsibilities :
- Design and execute research independently or with the help of an agency partner to decode the customer pulse and disseminate findings within the org.
- Support across product, business, growth, marketing and CX charters to represent the voice of consumers, and influence decisions that delight consumers.
- Help to launch new services, features, and products - working with Product and Business teams.
- Lead & execute studies such as Brand track, NPS,
customer pulse surveys and run in-depth immersions first-hand.
- Leverage the latest AI tools and techniques - be curious to learn from the outside world and apply the relevant AI practices at your daily work.
Desired skills :
- At least 5 years of work experience in consumer insights / user research.
- Expertise in both qualitative and quantitative research practices. Heavy on Quantitative.
- Comfort with driving projects grounds up, executing it independently with internal resources - develop Qres/Guides/conduct interviews & work out the analysis plan.
- Ability to independently execute research requirements end-to-end from decoding the objective, scoping & dissemination with leadership.
- Robust analytical, planning and multi-tasking skills with demonstrated ability to self-start, contribute and work in an entrepreneurial environment.
- Has led large-scale research projects (Quant) during previous experience.
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