Job description:

This operation is based in the United States; therefore, the potential employee will be required to work a permanent 11:00 PM to 7:00 AM IST shift in office. The work-week consists of 5 working days and any 2 days off. This is a compulsory, full-time inoffice position. Excellent verbal and written English communication skills are 100% mandatory for this role.

Position Summary:(In-office position)

Are you a detail-oriented individual looking for an exciting opportunity in Customer Support? Join our dynamic team as a Command Centre Analyst Due to multiple recent acquisitions and growth, were looking to add a few detail-oriented customer supports to our operations team. The successful applicant needs experience in customer service, helps customers by resolving their issues, answering questions and ensuring a positive experience.

Role & responsibilities:
- Respond to all calls and all guest inquires respectfully and professionally.




- Think critically and proactively to resolve issues observed or alerted to at select locations in a prompt and efficient manner to ensure a high level of customer service is delivered to all guests.
- Review/observe operations at select locations to determine if company policies and procedures are being properly executed and adhered to and prepare quality assurance and other reports as directed.
- Display a positive and enthusiastic approach to all assignments.
- Work shifts during weekends/nights/holidays in support of a 24/7 operation, as required.
- Will be responsible in shadowing new employees or assisting Manager in training the current employees.

Preferred Candidate Profile:
- Excellent verbal and written English communication
- Technological competence including ability to learn new software and computer applications
- 2-3 years of experience in US or UK or any international based call centre (voice-process experience mandatory)
- Good listening skills, interpersonal skills, with attention to guest and client satisf

📌 Command Centre Analyst (Hinjawadi)
🏢 Propark Mobility
📍 Hinjawadi