Job Summary

We are looking for a Customer Love Executive (L1 Support) to deliver exceptional customer service through voice and non-voice support channels. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to resolve customer concerns efficiently while maintaining high service standards.

Role & responsibilities
- Handle inbound customer calls, emails, and chat support professionally.
- Resolve customer queries, complaints, and service requests with a focus on First Contact Resolution (FCR).
- Escalate complex issues to the appropriate internal teams and ensure timely closure.
- Accurately log customer interactions and updates in CRM systems.
- Meet service level agreements (SLAs), quality standards, and productivity targets.
- Identify recurring customer issues and provide feedback for process improvements.




- Deliver a positive customer experience with empathy and professionalism.

Preferred candidate profile
- Excellent verbal and written communication skills in English (additional languages are an advantage).
- Strong customer service and problem-solving abilities.
- Good listening and interpersonal skills.
- Ability to handle multiple tasks in a rapid-paced environment.
- Basic computer knowledge and familiarity with CRM/ticketing tools.
- Ability to work in rotational shifts, weekends, and holidays.
- Positive attitude and willingness to learn

Eligibility
- 12th Pass or Graduate (Any Discipline).
- Freshers with excellent communication skills are welcome.
- Prior experience in BPO, Customer Support, Voice Process, Email Support, or Chat Support is preferred.

📌 Customer Support Executive (Bengaluru)
🏢 Jobs Territory
📍 Bengaluru