MOBILAB | Primary Healthtech Private Limited
FIELD OPERATIONS MANAGER IVD DIAGNOSTICS
LOCATION
EXPERIENCE
EDUCATION
REPORTS TO
Pan-India (Field) | Base: Noida
58 Years
B.Sc/M.Sc MLT or B.E./B.Tech
Biomedical
Business Head / Leadership Team
ROLE OVERVIEW
Mobilab is looking for a senior Field Operations Manager to take complete end-to-end ownership of client accounts, each with up to 500-1000
deployed devices spread pan-India. This role is the single point of accountability for everything that keeps a deployed fleet running: installation,
training, technical support, reagent and device logistics, software/hardware upgrades, clinical troubleshooting, and client relationship management.
You will manage a team of 2025 field lab technicians and be the face of Mobilab to doctors, patients, technicians, and clinic/hospital owners.
This is not a break-fix service role. It is a regional operations leadership role you own the account's outcomes, not just individual tickets. If a
device is down, a reagent is delayed, or a client is unhappy,



the account owner is the first and last name that matters, and that is you.
A TYPICAL MONTH LOOKS LIKE

Review device uptime and reagent stock status across all deployed sites for the account; flag and resolve supply risks before they cause
downtime

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Travel to priority sites for installations, demos, or performance validation studies meeting doctors, lab heads, and clinic owners directly
Lead or oversee resolution of clinical/diagnostic troubleshooting escalations that field technicians cannot close independently
Run training and knowledge-transfer sessions for field technicians on current software releases, hardware updates, or SOP changes
Review team performance across the 1520 technician group coaching, scheduling, and escalation handling
Reconcile petty cash and field expense reports for the account's operations
Report account health (uptime, open issues, client satisfaction) to leadership on a regular cadence
KEY RESPONSIBILITIES

📌 Field Operations Manager (Noida)
🏢 Primary Healthtech
📍 Noida