Student Operations
- Own the end-to-end student operations experience on campus from onboarding to daily touchpoints
- Serve as the primary escalation point for student concerns related to administrative processes
- Coordinate with academic teams to ensure schedules, communications, and operational updates reach
students accurately and on time
- Monitor student experience metrics and initiate interventions to improve satisfaction
- Facilitate orientation programmes, campus events, and community-building initiatives
Campus Regulations & Compliance
- Ensure the campus operates in full compliance with institutional policies, safety standards, and
regulatory guidelines
- Draft, update, and communicate campus rules, SOPs, and codes of conduct to students and staff
- Conduct periodic audits of campus facilities, processes, and records to flag and resolve compliance
gaps
- Liaise with relevant authorities (internal and external) for inspections, certifications, or regulatory
submissions
Data Management
- Maintain accurate, up-to-date records of student data, attendance, operations logs, and campus
activity
- Manage and improve Course Visibility — ensuring timetables, schedules, and course updates are
correctly reflected across all student-facing platforms
- Track, triage, and report on SWD (Student Welfare & Development) tickets raised for the brand,
ensuring timely closure and root-cause analysis
- Produce regular reports and dashboards for leadership covering key operational metrics
- Identify data gaps and implement systems or workflows to improve information accuracy