HCLTech is Hiring for Deal Desk Support

Interested candidates can walk in for an interview | Freshers are not eligible

Dates: 16th-17th July,26

Timing: 11:00 AM - 2:00PM

Walk-In Address: No. A 8 & 9, Sector 60, Noida - 201301

Work Location: Gurugram

Contact Persons: Navya/Anku

Please carry:2 Updated Resume1 Passportsize1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)

As a Deal Support Agent (Tier 1), you are the first point of contact for our Sales

teams in a high-velocity, live-chat setting. You will provide real-time guidance

on the entire deal life cycle—including customer setup, contracting, and quote

generation—while navigating complex Google processes and policies. Your

mission is to ensure every deal entering the pipeline is accurate, compliant, and

positioned for seamless booking through instant, expert intervention. You will

provide rapid support, ensuring that every request is validated and processed with

speed and absolute compliance.

Responsibilities Live-Chat Delivery & Execution

● Real-Time Response:



Provide rapid, high-quality responses to Sales

queries regarding CRM navigation and deal process support within a chat

interface.

● Multi-Thread Management: Efficiently manage multiple chat threads

while maintaining high accuracy and professional "chat etiquette."

● Policy Compliance: Ensure guidance is given in real-time compliance with

internal Google policies and processes.

● CRM Hygiene: Ensure real-time CRM hygiene and quote-to-cash

accuracy.

Core Responsibilities

● Create bespoke contract packages from standard components

● Identify the need for, seek, and record cross-functional or business

stakeholder approvals for various components of the commercial or

contractual package

● Validate customer-signed documents and submit for booking

● Provide input and assistance to the Order Management team with respect

to the booking and provisioning process

● Ensure compliance wi

📌 Walkin Drive || Deal Desk Support || 16th (Gurugram)
🏢 HCLTech
📍 Gurugram