Job Type: Full-time
Location: Ernakulam- Corporate Office
Experience: 0–3 Years (Freshers with excellent communication skills may also apply)
Industry: Insurance / BFSI
Job Summary
We are looking for an energetic and target-driven Outbound Insurance Telecaller to generate qualified leads and promote insurance products over the phone. The ideal candidate should possess excellent communication skills, the ability to build customer relationships, and a passion for achieving sales targets while providing exceptional customer service.
Key Responsibilities
- Make outbound calls to prospective customers from company-provided databases.
- Introduce and explain health, motor, life, travel, and general insurance products.
- Understand customer requirements and recommend suitable insurance solutions.
- Generate quality leads and schedule appointments for the sales team where required.
- Follow up with interested prospects until policy issuance.
- Maintain accurate records of customer interactions in the CRM system.
- Achieve daily, weekly,
and monthly calling and sales targets.
- Handle customer queries professionally and provide accurate product information.
- Coordinate with insurance companies and internal teams for policy processing.
- Ensure compliance with IRDAI regulations and company policies.
- Build long-term customer relationships through regular follow-ups.
- Update lead status and prepare daily activity reports.
Required Skills
- Excellent communication skills in English and Malayalam
- Good convincing and negotiation skills.
- Strong interpersonal and customer service orientation.
- Ability to handle objections and close sales.
- Basic computer knowledge (MS Office, CRM, email).
- Ability to work in a target-oriented workplace.
- Good listening and problem-solving skills.
- Positive attitude and willingness to learn.