Job Title: Technical Account Manager
Location: Bangalore
Company: MoveInSync
About the Role:
As a Technical Account Manager (TAM) dedicated to our enterprise clients, you will be the technical cornerstone of the post-sales relationship, focusing on maximizing the value and adoption of our SaaS solutions for already onboarded accounts. You will move beyond implementation to ensure the long-term technical health, performance, and strategic alignment of our platform with the client's evolving business needs.
This role requires a proactive approach, technical depth, and strong strategic thinking to identify opportunities for optimization and expansion within established accounts. If you are passionate about building deep technical partnerships and driving customer success long after the initial rollout, this is your opportunity.
Key Responsibilities:
Technical Relationship Management: Serve as the primary, trusted technical advisor for a portfolio of established enterprise clients, maintaining a deep understanding of their business objectives and technical workplace.
System Health and Optimization: Proactively monitor the operational health, performance, and usage of the deployed SaaS solution. Conduct regular technical business reviews to ensure the solution is running optimally and meeting key client success metrics.
Driving Adoption and Value: Collaborate with Customer Success to identify opportunities for greater feature adoption, utilization, and potential upsell/cross-sell by demonstrating new product capabilities and use cases.
Proactive Issue Resolution: Act as a technical escalation point, liaising between the client’s technical teams and internal Support/Engineering to expedite complex issue resolution and manage critical incidents until closure.
Client Configuration and Customization: Manage ongoing, complex system configuration, technical change requests, and client-specific customization needs post-implementation.
Product Advocacy: Channel client feedback