Position: Head of Quality Assurance

Company: US Based MNC

Location: Pawne, Navi Mumbai

Industry: Branding, Printing & Packaging

About the Role: We are seeking an experienced and detail-oriented professional to lead our Quality Assurance function in our Manufacturing Plants related to Printing, Packaging, Trims and Accessories. The Head of Quality Assurance will be responsible for establishing and maintaining quality management systems, ensuring compliance with customer requirements, and driving continuous improvement across Quality Assurance processes.

This role requires strategic leadership as well as hands-on operational experience to maintain product quality, reduce defects, manage audits, and ensure adherence to international quality standards. The ideal candidate will build a robust QA/QC team, foster a quality-first and act as the primary interface for customer quality requirements.

Key Responsibilities
- Develop, implement, and monitor Quality Management System (QMS) aligned with ISO, TQP, and customer standards.
- Lead QA/QC teams across prepress,



press and post press (conversion) for printing and packaging.
- Define and monitor quality metrics (KPIs) including defect rates, rejections, customer complaints, and cost of poor quality.
- Manage incoming material inspections, in-process quality checks, and final product audits.
- Act as the lead contact for customer audits, certifications, and quality-related communication.
- Conduct supplier quality assessments and collaborate with supply chain for vendor development.
- Ensure timely Corrective & Preventive Action (CAPA) implementation and closure.
- Train and develop staff to build strong technical expertise and ensure a culture of continuous improvement.
- Drive initiatives to reduce waste, improve process capability, and move towards a zero-defect culture.
- Coordinate with each department to develop and update SOPs and work instructions.
- Maintain accurate documentation, records, and compliance repor

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